In the pursuit of understanding what makes certain organizations exceptionally functioning, a few weeks back I stumbled upon a very interesting construct called OCB. That discretionary behaviors and gestures of employees is key to improve organizational performance has been recognized by management theorists. Such voluntary behaviors, defined as
Organizational Citizenship Behaviors (OCBs), can neither be enforced on the basis of formal role obligations nor elicited by contractual guarantee of recompense (Organ, 1990).
